Sorceleur Tome 6 pan Andrzej Sapkowski

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• Sorceleur Tome 6
• Andrzej Sapkowski
• Nb. de pages: 475
• Format: Pdf, ePub, MOBI, FB2
• ISBN: 9791028106836
• Editeur: Bragelonne
• Date de parution: 2019

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Overview

Convaincu que Ciri s'apprête à épouser l'empereur de Nilfgaard, le Sorceleur poursuit sa route vers le sud. Mais ce périple est long et dangereux, car nombreux sont les ennemis qui se dressent devant lui. Tandis que les traîtres se dévoilent et que les complots s'enchaînent, les doutes sur la véritable destinée de Ciri hantent tous les esprits. D'autant qu'elle est en réalité prisonnière d'un redoutable chasseur de primes...

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Power - Les 48 lois du pouvoir : l'édition condensée pan Robert Greene

Caractéristiques

• Power - Les 48 lois du pouvoir : l'édition condensée
• Robert Greene
• Format: Pdf, ePub, MOBI, FB2
• ISBN: 9791092928556
• Editeur: Alisio
• Date de parution: 2015

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Overview

Le sentiment de n'avoir aucun pouvoir sur les gens et les événements est difficilement supportable : l'impuissance rend malheureux. Personne ne réclame moins de pouvoir, tout le monde en veut davantage. Amoral, intelligent, impitoyable et captivant... Loi 1 Ne surpassez jamais le maître Loi 2 Ne vous fiez pas à vos amis, utilisez vos ennemis Loi 3 Dissimulez vos intentions Loi 4 Dites-en toujours moins que nécessaire Le pouvoir...
on le désire, on le craint, on s'en protège...

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This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

• This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services
• Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
• Page: 400
• Format: pdf, ePub, mobi, fb2
• ISBN: 9781491927182
• Publisher: O'Reilly Media, Incorporated

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You’ll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

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Gideon the Ninth by Tamsyn Muir

• Gideon the Ninth
• Tamsyn Muir
• Page: 448
• Format: pdf, ePub, mobi, fb2
• ISBN: 9781250313195
• Publisher: Tom Doherty Associates

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Ghosts of the Tsunami: Death and Life in Japan's Disaster Zone by Richard Lloyd Parry

• Ghosts of the Tsunami: Death and Life in Japan's Disaster Zone
• Richard Lloyd Parry
• Page: 320
• Format: pdf, ePub, mobi, fb2
• ISBN: 9781250192813
• Publisher: Picador

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Ghosts of the Tsunami: Death and Life in Japan's Disaster Zone by Richard Lloyd Parry A renowned journalist for London’s The Times and the author of People Who Eat Darkness, Richard Lloyd Parry delivers the definitive account of the disastrous earthquake and tsunami that struck Japan in 2011, and the stories of the survivors. Named One of the Best Books of the Year by The Guardian, NPR, GQ, The Economist, Bookforum, and LitHub On March 11, 2011, a powerful earthquake sent a 120-foot-high tsunami smashing into the coast of northeast Japan. By the time the sea retreated, more than eighteen thousand people had been crushed, burned to death, or drowned. It was Japan’s greatest single loss of life since the atomic bombing of Nagasaki. It set off a national crisis and the meltdown of Fukushima’s nuclearpower plant. And even after the immediate emergency had abated, the trauma of the disaster continued to express itself in bizarre and mysterious ways. Parry, an award-winning foreign correspondent, lived through the earthquake in Tokyo and spent six years reporting from the disaster zone. There he encountered stories of ghosts and hauntings, and met a priest who exorcised the spirits of the dead. And he found himself drawn back again and again to a village that had suffered the greatest loss of all, a community tormented by unbearable mysteries of its own. Ghosts of the Tsunami is an intimate and timeless account of an epic tragedy, told through the stories of those who lived through it. It tells of how a nation faced a catastrophe, and its struggle to find consolation in the ruins.

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